{"id":26792,"date":"2026-01-17T08:27:34","date_gmt":"2026-01-17T03:27:34","guid":{"rendered":"https:\/\/vglobenews.com\/?p=26792"},"modified":"2026-01-17T08:59:40","modified_gmt":"2026-01-17T03:29:40","slug":"indigo-clears-december-refunds-offers-%e2%82%b910000-vouchers-dgca","status":"publish","type":"post","link":"https:\/\/vglobenews.com\/?p=26792","title":{"rendered":"IndiGo Clears December Refunds, Offers \u20b910,000 Vouchers: DGCA"},"content":{"rendered":"\n
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DGCA Confirms IndiGo Cleared All Refunds for December Flight Disruptions; Airline Offers \u20b910,000 \u2018Gesture of Care\u2019 Vouchers<\/h2>\n\n\n\n

New Delhi, January 16, 2026:<\/strong>
The Directorate General of Civil Aviation (DGCA) on Friday confirmed that IndiGo Airlines has successfully processed and credited all refunds to passengers affected by widespread flight cancellations and operational disruptions between December 3 and 5, 2025.<\/p>\n\n\n\n

The regulator\u2019s clarification comes after several weeks of intense scrutiny and passenger complaints regarding delayed refunds and compensation following one of the most severe operational crises in Indian aviation in recent years.<\/p>\n\n\n\n

In an official press note dated January 16, the DGCA stated:
“IndiGo informed that all refunds for IndiGo flight cancellations during the period of 3rd to 5th December 2025 have been fully processed and cleared within the original source of the payment.”<\/em><\/p>\n\n\n\n

The refunds were credited back to the original mode of payment, addressing a major grievance raised by affected passengers across the country.<\/p>\n\n\n\n

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Reason Behind the Disruptions<\/h3>\n\n\n\n

The large-scale cancellations and delays, which left thousands of passengers stranded at airports, were primarily attributed to IndiGo\u2019s difficulty in adapting to the newly implemented Flight Duty Time Limitation (FDTL) norms. These DGCA regulations were introduced to enhance pilot and crew safety by enforcing stricter rest periods.<\/p>\n\n\n\n

According to DGCA, the airline faced scheduling challenges while transitioning to the new rules. These were further aggravated by technical issues, high seasonal travel demand, and operational constraints, resulting in cascading cancellations and prolonged delays.<\/p>\n\n\n\n

Passengers Entitled to Statutory Compensation<\/h3>\n\n\n\n

The DGCA clarified that passengers whose flights were cancelled within 24 hours of scheduled departure during this period remain eligible for compensation under the Civil Aviation Requirements (CAR) Section 3, Series M, Part IV.<\/p>\n\n\n\n

This regulation mandates fixed compensation based on flight duration, in addition to refunds or alternate flight arrangements.<\/p>\n\n\n\n

Passengers are advised to formally submit claims if compensation has not yet been received.<\/p>\n\n\n\n

IndiGo Introduces \u2018Gesture of Care\u2019 Initiative<\/h3>\n\n\n\n

In addition to statutory compensation, IndiGo has announced a voluntary goodwill initiative titled \u201cGesture of Care\u201d (GoC)<\/strong> to support affected customers.<\/p>\n\n\n\n

Under this scheme:<\/p>\n\n\n\n