TGSPDCL Secures 3rd Rank Nationally in Power Distribution Rankings
Hyderabad, March 20: The Southern Power Distribution Company of Telangana Limited (TGSPDCL) has achieved a prestigious milestone by securing the 3rd rank nationally in its category in the Distribution Utilities Ranking (DUR) Report – Consumer Service Rating of Discoms (CSRD) Report 2023-24, released by the Ministry of Power, Government of India. The ranking was conducted among 41 power distribution companies (DISCOMs) across the country, evaluating their efficiency in delivering consumer services.
Excellence in Consumer Services
TGSPDCL’s impressive performance in consumer services played a key role in achieving this high ranking. The company has been recognized for its:
✅ Faster Processing of Electricity Connections – The company has streamlined the approval process for new electricity connections, significantly reducing wait times for consumers.
✅ Simplified Regulations – Consumers can now avail various services with minimal paperwork, ensuring a seamless and hassle-free experience.
✅ Accurate Billing and Advanced Metering – The implementation of IR port-based meters has enhanced billing accuracy, eliminating errors and ensuring transparency in energy consumption.
✅ Efficient Complaint Resolution Mechanism – TGSPDCL has strengthened its consumer grievance redressal system, ensuring prompt resolution of complaints, thereby improving customer satisfaction.
✅ Enhanced Digital Accessibility – With a strong focus on digital transformation, 99% of electricity-related services are now available online through the company’s website and mobile app, eliminating the need for consumers to visit offices in person.
CMD Applauds Team Efforts
On this achievement, TGSPDCL Chairman & Managing Director, Musharraf Faruqui, extended his heartfelt congratulations to the company’s officials, staff, and consumers. He praised their collective efforts in maintaining high service standards and urged them to continue striving for excellence.
“This recognition is a testament to our commitment to delivering high-quality, efficient, and consumer-friendly services. We will continue to work towards further enhancing our service delivery and setting new benchmarks in power distribution,” he stated.
A Testament to Telangana’s Power Sector Growth
TGSPDCL’s national recognition underscores Telangana’s strong infrastructure, commitment to digital governance, and consumer-centric policies in the power sector. Over the years, the state has made significant progress in ensuring uninterrupted, high-quality power supply to both residential and industrial consumers.
The company’s focus on technological advancements, transparent governance, and efficient service delivery has positioned it among India’s top-performing power distribution utilities.
This achievement not only highlights TGSPDCL’s dedication to innovation and efficiency but also reaffirms Telangana’s status as a leader in the power distribution sector, setting a benchmark for other states to follow.
